Return & Refund Policy

At SeaTrade.vn, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

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1. Return Eligibility

Products may be returned under the following conditions:
• The item is defective, damaged, or not as described.
• The return request is submitted within 7 days of delivery.
• The item is unused, in its original packaging, and in the same condition as received.

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2. Non-Returnable Items

We do not accept returns for:
• Perishable goods (e.g., fresh fruits, herbs, food)
• Customized or made-to-order items
• Items damaged due to misuse or improper handling

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3. Return Process

To initiate a return:

1. Contact us via support@seatrade.vn with your order number and reason for return.
2. Our support team will verify the request and provide return instructions.
3. Once the returned item is received and inspected, we will notify you regarding your refund or replacement.

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4. Refunds
   • Refunds will be processed to your original payment method within 5–10 business days after approval.
   • Shipping fees are non-refundable unless the return is due to our error.

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5. Return Shipping
   • Buyers are responsible for return shipping costs unless otherwise agreed.
   • Please ensure the item is securely packaged to avoid further damage during transit.

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6. International Orders
   • For cross-border orders, additional time may be required for return verification and shipping.
   • Customs or import duties are non-refundable.

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If you have any questions, feel free to contact our support team.
Email: support@seatrade.vn
We are here to assist you.